IVR Platform

A highly resilient voice processing system, our IVR provides a stable platform on which voice, biometric & speech self-service applications can be installed, enabling you to automate telephone transactions.

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Applications

We've a range of "ready to go" speech self-service applications for you to choose from, including RingBack for call queue management, Payments for secure PCI compliant card transactions & FeedBack for post-call surveys.

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Cloud IVR

Our all-inclusive Cloud-based IVR solution offers you all the features, functionality and services of IVR and Speech Self-Service in the Cloud. Giving you greater flexibility at a much lower cost than you expect.

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Services

We offer a range of services including Independent Consultancy, Contact Centre Design, Bespoke Voice/Speech Applications Development, CTI & IVR Integration, Disaster Recovery Planning, Security, Training and Support.

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Welcome to Maximum Network Solutions

We are a leading independent provider of voice and speech self-service applications for Contact Centres and Businesses around the World.

Here at Maximum, we design, write and develop voice and speech self-service applications for our clients using our very own team of people, right here in the UK.

What've We Done For Our Clients?

It’s very likely you’ve experienced at least one of the applications we've developed for our clients in your professional and personal life, when you’ve called your bank to check your balance, your credit card to make a payment, called in your meter reading or paid your utility bill, booked a courier pick-up, rung to increase the credit on your franking machine, or maybe when you’ve booked your golf session or class at the gym.

With over 20 years’ experience in the industry, we’ve helped some very well-known clients across a whole range of sectors – from banking, insurance and financial services, to travel, leisure and tourism, to automotive, construction and logistics.

What Can We Do For You?

We have a range of specialist IVR solutions, including an IVR platform, a visual, real-time system and network monitoring tool and a whole host of "ready-to-go", customisable, speech self-service applications, including RingBack for Call Queue Management, FeedBack for Post-Call Surveys and a secure Card Payment application to ensure you remain PCI compliant.

And we have 2 very unique offerings of an all-inclusive IVR self-service solution – premise-based and cloud-based, enabling you to take advantage of fantastic speech recognition technology, whatever the size of your pocket.

Got A Question? We Love A Challenge.

If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

Our Fields of Expertise

Speech Software Design & Development

We design and develop voice and speech applications right here in the UK, using our very own Software Developers. We never outsource any of our work, or any part of any project assigned to us.

Business Critical, Customer-Focused Solutions

With over 20 years’ experience of delivering customer-focused solutions, we fully understand the challenges our clients face. Today, working directly with our clients to deliver business critical solutions, we draw on that experience to ensure challenges are dealt with efficiently.

24/7, 365 Technical Support

We know that not everybody is technically minded, so we've worked hard to create a Technical Support Team who are as good with people as they are with the techie stuff. And as the majority of applications we've developed for clients work around the clock, 24 hours a days, 7 days a week, our Technical Support Team do to.

Speech Self-Service & Voice Applications

Ready to Go or Custom Design? What Will You Choose?

We have a wide range of "ready to go" speech self-service applications, including RingBack for Call Queue Management, FeedBack for post-call surveys, Payments for secure credit/debit card transactions, Name Dialler and much more. All of which can be customised to suit your needs and requirements.

Alternatively, talk to us about a bespoke, custom design. We can help you bring your ideas to life, and your business plans to fruition.

Need an all-inclusive IVR solution? Premise-Based or Cloud-Based?

We have 2 unique all-inclusive IVR solutions, premised-based and cloud-based. So now you can take advantage of speech recognition, whatever the size of your pocket.

Go To Self-Service

Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider