About Our Company

Designing, Writing & Developing Voice & Speech Self-Service Since 1995.

Over that time we've built a diverse portfolio of clients, many of which are world-leading multi-national companies offering their services globally. Our clients stretch as far and wide as Australia, Brazil, Germany, Netherlands, Russia, Singapore as well as right here in the UK.

Even more diverse is the collection of voice and speech self-service applications we've designed and developed, demonstrating our ability to deliver successful solutions whatever the industry and requirements of our clients, wherever in the world they are.

Throughout our time in the industry we have continued to move forward with our innovative product range, constantly adding feature-rich applications and solutions, whilst also designing unique bespoke applications for our clients.

What Makes Us Different?

We actually design, write and develop voice applications and speech self-service applications for our clients, right here in the UK. We never outsource or contract out any of our work. Everything we do, from Consulting, Application Development, right through to Technical Support, we do in-house using our very own people. A team of people employed directly by us. So when you commission us, that's exactly what you get. Us. Our people. Our expertise, knowledge and experience.

Got A Question? We Love A Challenge.

If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

Why Choose Us?
It's What We Do

We've been in the telecoms business for over 20 years designing and writing voice applications and self-service applications for contact centres around the World. It's what we do.

Our Core Focus is Voice & Speech Applications

Indeed, the main staff resource within the company are Application Developers and Technical Consultants. All our staff are employed by us and based here in the UK. And our Technical Support Team are actually qualified Developers.

It's Not Just All About Us

We believe in building long-term relationships with our clients. We do this by working with them seamlessly as part of their team, helping them to get the most from their applications, a Return on their Investment (ROI) as quickly as possible, whilst always providing the very best service and support that we can.

Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider