IVR in the Cloud - Cloud Assurance

Cloud Assurance is our all-inclusive, entry-level IVR solution, offering you all the capabilities, features and functionality that comes with an on-premise IVR system, but without the expense of purchasing, installing and maintaining telephony hardware.

Cloud Assurance offers our customers, what we believe is the very best, scalable, flexible, affordable and most importantly highly secure and reliable cloud-based IVR solution on the market.

Cloud Assurance is available on a fixed monthly fee basis.


More Than The Average Cloud IVR Solution

A unique solution, Cloud Assurance provides you with a complete IVR solution in the Cloud.

Everything from the IVR hardware, speech applications, screen-pops, wallboards, real-time monitoring through support, full redundancy and more. It's all included.

We design and custom-build every Assurance package to the individual needs of each client. One of our technical Consultants will work closely with you to ensure your Cloud IVR solution is the optimum one for you.

How Quickly Can We Get You In The Cloud?

On average the true timescale to be fully up and running with a Cloud Assurance IVR package is around 2-3 weeks. That includes customisation and full testing of your application with you, to ensure that everything is running as expected and to your satisfaction. After all there is no point in rushing when your reputation is at stake.

That said, if you need it sooner and we have all we need from you we'll go the extra mile or two to get you going within your timescale. You just need to ask.

Payment & Pricing

With Cloud Assurance, you have no large capital expense to pay. Just an affordable monthly fee.

The fee for the whole package is payable monthly, fixed for the duration you're with us. Sadly, whilst we'd love to be able to tell you how much you'll pay each month, the reality is, we don't and can't know until we talk to you and find out what your requirements are.

So, if you'd like to get in touch we can go through a few details. We can then work together with you to create a Cloud Assurance IVR package that will suit your needs and your pocket, perfectly. You can call us direct on 0330 353 0000 (say Consultant), click our "call me" button, or go to our Contact Us page, fill out the form, click the send button and we'll get right back to you.

Datacentres, Reliability & 99.982% Availability

Cloud Assurance is hosted over multiple carrier-class datacentres, geographically distributed with excess capacity to ensure service uptime, even if one site becomes unavailable.

The datacentres boast a private 10GbE core nationwide network, providing low latency, quality of service-backed and highly secure MPLS connectivity between all its sites and comply with the industry-standard datacentre Tier 3, defined by ANSI under TIA-942.


Got A Question? We Love A Challenge.

If you’re thinking about an IVR solution, voice application or speech self-service application but are unsure whether your ideas would get off the ground due to cost or for whatever reason, our Consultants would be happy to help you. You can call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider