Independent Consultancy

A Bit About Our Consultants

Here at Maximum, our Consultants have vast experience and technical knowledge gained from working in the telecoms industry over many years.

As well as in-depth knowledge of the latest technologies, software and products, we have experience in all aspects of system design, development and implementation. We’re highly skilled in Computer Telephony Integration (CTI), Interactive Voice Response (IVR) integration, and the integration of different switching and signalling systems.


And having worked in countries as diverse as Australia, Brazil, Russia, Italy and the Netherlands, we appreciate and embrace the unique needs, cultural differences and challenges these projects bring.

Our Consultants are very much hands-on people. They’re not afraid to get their hands dirty and they’re more interested in providing our clients with the right solution at the right price, rather than compiling piles of documents that are more than likely to be left unread, gathering dust in a corner.

Consultancy Services

We offer a wide range of services from pure telecoms consultancy to contact centre and PBX design, complete voice network design through to security, training and support – as well as those important bits in between.

We can give you impartial advice on how to get the best from your existing telephony hardware. And if you’re looking to buy new hardware, we can offer guidance and recommendations on suitable equipment based around your requirements – not what happens to be “flavour of the month” with suppliers.

We can advise and provide guidance on any aspect of telecommunications and networking from a review of existing hardware, software and services to evaluation of proposed new or replacement hardware and services. We also offer advice on network integration and expansion, integrating applications into new or existing networks, what new technologies would work for you and how to introduce and roll them out within your organisation, remote working, full, independent supplier assessment and much more.

We back all our recommendations with clear, concise and jargon-free technical documentation.

Project Feasibility & Advice

Feasibility studies are a crucial part of a project’s life cycle. And should be undertaken to ensure your proposed solution, service or equipment will deliver the outcome you desire.

If you’re looking at the feasibility of a project, we can help you all or part of the way. From initial research of the business opportunity (or problem), documenting your business requirements, identification of available solutions, right through to the review and evaluation of each solution for suitability. We then document the results of our findings together with our recommendations.

Before submitting our recommendations, our Consultants can undertake a thorough evaluation of products and suppliers, assess the cost implications for the entire project and conduct a complete analysis of our findings. We will produce documentation that will establish the platform for developing the design and managing the project.

At the outset we will meet with you and your team as often as is necessary to discuss and define your requirement. And as we price all our projects on a fixed-fee basis, we really mean as often as necessary, without adding extra cost to your bill.

Saving Costs Without Compromising Performance

By choosing the right products, utilising the latest technologies and adopting best industry practice we can not only assure you of outstanding quality, we can also deliver significant cost-savings. You see the benefits in terms of lower than anticipated capital expenditure and reduced operating costs. What’s more, our fees are amongst the most competitive you’ll find anywhere.


Got A Question? We Love A Challenge.

If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider