Contact Centre & PBX Design
We’ve been designing small, medium and large Contact Centres for many years. Our portfolio of projects range from small PBXs and single Contact Centre locations to large, multi-networked Centres spanning the globe.
Our Consultants are amongst the most skilled and experienced in the industry. The expertise we can offer is comprehensive and includes (in no particular order) call routing techniques, call delivery, use of announcements, standard overflow, call re-direction, intelligent interflow, call-flow scenarios, system configuration, communications architecture, agent productivity, management information reporting, disaster recovery, re-routing/switching applications and contact centre networking.
Whether you’re investing in a new PBX or Contact Centre, no other team is better qualified to ensure it performs to all expectations from day one and continues to function efficiently and reliably 7 days a week, 52 weeks a year.
The Expertise To Transform Your Existing Facility
Contact Centres and businesses are increasingly turning to Maximum for expert help and advice in upgrading their existing telecoms and management information systems. We can undertake a thorough review of your existing Contact Centre operations, hardware, solutions and services, paying particular attention to issues such as congestion between networked locations, call volumes and under-capacity. The recommendations we make to you could include advice on configuration, incorporating new applications such as speech self-service and how to optimise the collation and analysis of your Contact Centre statistics. The end result is often a transformed operation, which through major gains in capacity, functionality and efficiency, can extend the life of your investment and deliver significant improvements in customer experience and service levels.
Independent, Impartial Advice
Our customers value our total independence and our freedom to source products and services from the entire market rather than from one or two manufacturers.
As an independent consultancy, we have no ties or fee-paid partnerships with any other companies or manufacturers. And we have no vested interest in pushing products or services that happen to be “flavour of the month”. What we’re interested in is providing the optimum solution for your needs.
Clear, Concise, Jargon-Free Documentation
All our Contact Centre & PBX designs are fully documented including (where applicable) complete hardware listing, software configurations, network infrastructure, communication architecture, call-flows, drawing and diagrams, test schedules and admin guides. Unless technically impossible, our documentation is written clearly and jargon-free. So you don’t have to be technically savvy to read and understand it.
Got A Question? Call Us For a No-Obligation Chat
If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.