ID&V SIMPLIFIED

Logicall Identifier is an automated application that can help businesses to determine and authenticate a caller’s identity based on their response to a series of questions.

Identifier is an effective identification and verification (ID&V) solution which provides a consistent process for easier management and better protection and security.

KEY FEATURES AND BENEFITS

An automated solution, Identifier can dramatically reduce the risk of fraud thereby increasing customer confidence as callers are not giving personal, confidential information to an Agent.

Utilising natural speech, callers interact with Identifier through a series of authentication questions which could include Account Number, Date of Birth, Telephone Number, PIN, Password, Mother’s Maiden Name, Membership Number and recent transactions.

Identifier can identify, verify and authenticate a caller within seconds.

By authenticating in this way, businesses are able to route callers more efficiently, grant or deny access to accounts, and distribute callers to the correct department, branch etc based on the caller response. And customers experience a higher level of service by being routed correctly the first time, eliminating the frustration of being transferred to someone else.

MANAGEMENT INFORMATION REPORTING

Reporting functionality comes as standard. Reports can be viewed as tabular or graphical and can be saved for future reference.

Identifier supports all major types of database connectivity including MS SQL and Oracle.

INTEGRATION & COMPATIBILITY

Logicall Identifier can be fully integrated with all leading telephony systems allowing seamless movement from self-service to assisted, live agents without loss of context.

WANT TO SEE AND HEAR identifier WORKING?

For a demonstration of Logicall Identifier or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.