LOGICALL ANNOUNCER

Logicall Announcer greatly extends the messaging capabilities of a standard switching platform by providing up to 10,000 different pre-recorded announcements.

Announcer can also handle multi-lingual messages enabling global companies to service and support customers around the world from one location.

Announcements can easily be switched on/off to help cope with peak or unexpected call volumes or circumstances.

KEY FEATURES AND BENEFITS

Dynamic Allocation of Announcements to Callers
No Requirement to Dedicate Channels to Caller Groups
Call Treatment Can Be Varied Easily Based on Call Centre Activity
ACD retains call control so caller position in queue is retained
Can be Combined With Other Self-Service Applications

Logicall Announcer gives your company the capability to listen to, play and record thousands of announcements.

EASY IN-HOUSE MANAGEMENT

With Announcer’s own integral GUI (Graphical User Interface), you can make changes at any time, day or night, with no system downtime.

The GUI makes light work of adding, editing and deleting announcements. And the Search functionality enables finding individual announcements quick and simple.

.wav files, for announcements can be easily uploaded and downloaded and recordings can be made in-house or by professionals.

FULL MI REPORTING FUNCTIONALITY

Reporting functionality comes as standard. Reports can be viewed as tabular or graphical and can be saved for future reference.

RingBack supports all major types of database connectivity including MS SQL and Oracle.

INTEGRATION & COMPATIBILITY

Logicall Announcer can be fully integrated with all leading telephony systems allowing seamless movement from self-service to assisted, live agents without loss of context.

WANT TO SEE AND HEAR ANNOUNCER WORKING?

For a demonstration of Logicall Announcer or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.

POPULAR SELF-SERVICE APPLICATIONS

Payments by Debit/Credit Cards
Speak2Dial - Name Dialler
FeedBack - Post Call Survey
Identifier - ID callers in seconds
V-Forms - form filler Application
Minder - instantly record calls
WallBoard - real-time visual display
Scheduler - automated bookings
Locator - route calls to local sites
Conferencing - secure conferencing
RingBack - Queue Buster Application

LOGICALL ASSURANCE

For a complete self-service speech solution, check out our fantastic Logicall Assurance.

Logicall Assurance includes everything you need to get up and running. Delivered to you quickly and all for an affordable fixed monthly fee - so there's no big expensive layout of money, and absolutely no interest charges.

And yes everything you need included ... IVR, Speech Applications, a Pro-Active Monitoring Tool, Installation, Training, Consultancy and Licensing. You'll even benefit from Free Upgrades and much more.

Everything ... including all the technical help and advice you'll need.

And with our expert Support and Maintenance package included, we'll help you to keep running and running and running...