All-Inclusive Speech Self-Service Solution

All-Inclusive IVR Solution - Logicall Assurance

Our all-inclusive, premise-based speech self-service solution brings together everything you need into one, from the IVR hardware, self-service applications and our pro-active system and network monitoring tool to licensing, support and maintenance.

Designed, delivered and supported by us, using our own people, right here in the UK, Logicall Assurance is truly a one stop-shop IVR solution. So if you have any questions or problems with any part of your solution, there's no confusion about who or which provider to call. You just have one number to call. Ours.

All Sounding Expensive?

With Logicall Assurance you can have an on-premise, one box IVR solution for an affordable, fixed monthly fee. No hidden charges. No additional fees. And you have no huge capital expense to pay out in one go.

And because it's on-premise, you have no additional costs to pay and no call or data transfer charges.

Just one affordable, monthly fee. Fixed for the duration of your time with us, helping you to easily plan and budget for your business needs now and into the future.

A Ready-To-Go Packaged Solution. Uniquely Tailored To You.

Every Logicall Assurance package is unique. We design and custom-build every Assurance package to the individual needs of each client. Whilst the fundamental, core components remain the same, we work closely with you to ensure your Assurance package is the optimum one for you.

Logicall Assurance is a flexible, scalable solution giving you the opportunity to add and make changes to your package at any time. Even when your Assurance solution is up and running, you'll still have the ability to make tweaks and changes. At no extra cost.

Speech Self-Service Applications

We have a variety of speech solutions in our Logicall Self-Service Applications range for you to choose from. You can have as many or as few applications as you want. Just make your choice and we'll include it in your Assurance package.

Whilst our Logicall Applications already come with fantastic features and functionality as standard, if you want to be a little different, we can help you achieve just that too, with our customisation service. At no extra cost.

Details of all our self-service applications can be found on our Logicall Applications page.

Cutting-Edge IVR Platform

Logicall IVR is a highly resilient call processing system which supports Natural Language Speech, Voice Biometrics, Text-To-Speech and DTMF.


An IVR is required to process and automate telephone transactions. We include Logicall IVR, supporting the latest in voice and speech technology, speech recognition and voice biometrics, as standard with your Assurance package. Logicall IVR can be fully integrated with all leading telephony systems and infrastructure.


You can find out more about our IVR platform by visiting our Logicall IVR page.

Fixed Monthly Expense

With Logicall Assurance there really are no additional charges. And importantly, no large capital expense to pay. Just an affordable monthly fee.

The monthly fee for your Assurance package will be fixed for the duration of your contract, so you know exactly how much you're paying for the entire term.

And the best benefit of all is that we will keep your applications up to date and support you and your entire self-service solution for the whole duration.

Got A Question? We Love A Challenge.

If you’re thinking about an IVR solution, voice application or speech self-service application but are unsure whether your ideas would get off the ground due to cost or for whatever reason, our Consultants would be happy to help you. You can call us direct on 0333 566 0000 (say Consultant) click our “call me” button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider