LOGICALL FEEDBACK

ACCURATE, UNBIASED REAL-TIME FEEDBACK

Logicall FeedBack provides real-time information and is a highly useful evaluation tool for call centre accountability and feedback on products and services.

It enables call centre managers to build an accurate picture of a customer experience when talking to Agents or their experience of a product or service, as well as Agent performance helping to identify any training needs.

FeedBack offers callers the opportunity to participate in a post-call survey prior to speaking to an Agent. The Agent is unaware if the caller has been offered or has chosen to participate in a survey.

KEY FEATURES AND BENEFITS

Measure Customer Satisfaction
Measure and Enhance Agent Performance
Identify Training Needs
Survey Results Easily Viewed

Run Multiple Surveys
Determine Percentage of Callers to Survey
Unbaised Results and Data
Automated Call Transfer

Logicall FeedBack is fully automated and all results are easily reviewed, eliminating time consuming and costly manual surveys.

COLLECTING CALLER RESPONSES

You can determine the way in which callers respond to your questions. Callers may simply speak their responses or use their telephone keypad (DTMF). Alternatively you can offer callers the option to use a combination of both speech and DTMF.

CREATING SURVEYS

Creating and designing survey forms is easy using the integral GUI on your desktop, making the future of post-call survey management and administration simple, quick and extremely cost effective.

Using the GUI, you can set which callers will be offered the opportunity to participate, whether the caller response will be spoken, DTMF or a combination of both, and build multi-tenant environments and groups.

With Logicall FeedBack you can create and run multiple surveys with different questions based, for example on which number the caller dialled or which queue the caller has come from. Additional functionality allows you to select how often the survey is offered to callers.

As well as the GUI, FeedBack comes complete with a Telephone User Interface (TUI) which allows you to create and easily change messages, announcements and questions.

INTEGRATION & COMPATIBILITY

Logicall FeedBack can be fully integrated with all leading telephony systems.

WANT TO SEE AND HEAR FEEDBACK WORKING?

For a demonstration of Logicall FeedBack or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.

POPULAR SELF-SERVICE APPLICATIONS

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LOGICALL ASSURANCE

For a complete self-service speech solution, check out our fantastic Logicall Assurance. Logicall Assurance includes everything you need to get up and running. Delivered to you quickly and all for an affordable fixed monthly fee - so there's no big expensive layout of money, and absolutely no interest charges.

And yes everything you need included ... IVR, Speech Applications, a Pro-Active Monitoring Tool, Installation, Training, Consultancy and Licensing. You'll even benefit from Free Upgrades and much more.

Everything ... including all the technical help and advice you'll need.

And with our expert Support and Maintenance package included, we'll help you to keep running and running and running...