Identify & Verify (ID&V) Callers with Seconds - Logicall Identifier

Logicall Identifier is an automated application that can help businesses to determine and authenticate a caller’s identify based on their response to a series of questions. Identifier is an effective identification and verification (ID&V) solution which provides a consistent process for easier management and better protection and security.

Dramatically Reduce Fraudulent Callers

An automated solution, Identifier can dramatically reduce the risk of fraud thereby increasing customer confidence as callers are not giving personal, confidential information to an Agent.

Utilising natural speech, callers interact with Identifier through a series of authentication questions which could include Account Number, Date of Birth, Telephone Number, PIN, Password, Mother’s Maiden Name, Membership Number and recent transactions. By authenticating in this way, businesses are able to route callers to the correct department or branch based on the caller response. And customers experience a higher level of service by being routed correctly the first time, eliminating the frustration of being transferred to someone else.

Add Voice Biometrics for Enhanced Security

Voice Biometrics can dramatically improve verification and authentication.

Voice Biometrics enables businesses to authenticate callers based on the identification of distinctive characteristics of spoken phrases. As with fingerprints, every individual can be identified by the unique and distinctive characteristics of their voice and speaking pattern.

Voice Biometrics can be incorporated with Logicall Identifier to enable accurate verification of Caller Identification

Got A Question? We Love A Challenge.

If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

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Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider