Logicall Minder allows any call to be recorded on a scheduled or an ad hoc basis by simply clicking a button on a desktop, making it an excellent and invaluable tool for training and security purposes.

Minder is ideal for organisations such as banks and insurance companies where compliance is vital.

KEY FEATURES AND BENEFITS

Agents can instantly start recording calls and add notes to the recording - for example, abusive calls, issues arising from a call, or potential 'up-sell' opportunities.

Using the scheduling tool supervisors can plan to record calls for certain Agents on specific days, as well as record Agents instantly while they are on calls. Calls can be easily retrieved and reviewed at a later date from a desktop user interface or a TUI.

EASY IN-HOUSE MANAGEMENT

With Minder’s own integral GUI (Graphical User Interface), you can make changes at any time, day or night, with no system downtime.

The GUI makes it extremely easy for you to set-up and maintain the application and services. You can create RingBack Request schedules, set up the Request Reject function, build multi-tenant environments and Group, generate MI reports and much more.

FULL MI REPORTING FUNCTIONALITY

Reporting functionality comes as standard. Reports can be viewed as tabular or graphical and can be saved for future reference.

Minder supports all major types of database connectivity including MS SQL and Oracle.

INTEGRATION & COMPATIBILITY

Logicall Minder can be fully integrated with all leading telephony systems allowing seamless movement from self-service to assisted, live agents without loss of context.

WANT TO SEE AND HEAR MINDER WORKING?

For a demonstration of Logicall Minder or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.