On-Demand, Adhoc or Schedule Call Recording - Logicall Minder
Logicall Minder allows any call to be recorded on a scheduled or an ad hoc basis by simply clicking a button on a desktop, making it an excellent and invaluable tool for training and security purposes.
Minder is ideal for organisations such as banks and insurance companies where compliance is vital.
Agents can instantly start recording calls and add notes to the recording - for example, abusive calls, issues arising from a call, or potential 'up-sell' opportunities.
Using the scheduling tool supervisors can plan to record calls for certain Agents on specific days, as well as recording Agents instantly while they are on calls. Calls can be easily retrieved and reviewed at a later date.
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If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.Go To Self-Service
We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.
Leading Global Express Delivery Company
I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.
Leading International Hotel & Lodging Company
We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.
Mailroom, Document & Logistics Solutions Provider