Secure Card Payment Transactions (PCI Compliant)- Logicall Payments

Whether you wish to have your customers speak with an Agent or elect for a fully automated process, Logicall Payments can accommodate your preference. With the protection of card information now a mandatory requirement, it’s no longer acceptable for a customer to simply give a live Agent this very sensitive information.

Logicall Payments is a fully automated, self-service card payment application enabling businesses to offer customers a quick, convenient and secure way to pay bills, settle accounts, pay for purchases, services and other transactions by credit and debit card.

Full or Part Automation — The Choice is Yours

We understand that some businesses like to talk direct to their customers, for whatever reason. It may be that you don’t want to lose the opportunity to upsell and cross-sell. Or perhaps you just simply want to stay in touch and keep giving your clients the personal, human touch. Or maybe, your business needs to serve as many customers possible, in the shortest time possible. Whichever it is, with Logicall Payments you have choices.

Part Automation

By choosing to part automate, you still retain direct customer contact. You can choose to talk to customers and transfer them to the application only at the point they need to make payment. Once a customer has entered their details, you then have opportunity to retrieve the call back, or politely end the call. By choosing to part automate you retain customer contact whilst remaining totally PCI compliant.

Full Automation

Full Automation offers your business the opportunity to take payments 24 /7, 365 days a year. Imagine the transformation this could have on your business. Offering a 24 hour payment line enables you to receive payment day or night—without the need for live Agents. The reduction in your operational cost could be huge, whilst enhancing customer service experience.

Secured, Protected Personal Data

Logicall Payments utilises natural speech to interact and guide calls through the payment process. All payment transactions made are fully automated and protected, helping you to remain PCI compliant. Information collected from callers can be in the form of speech, DTMF or a combination of both. For further enhanced security Voice Biometrics can be incorporated. Logicall Payments verifies and confirms all transactions to callers, giving them peace of mind that payment has been made. And as there is no manual handling of card or personal details provided by callers, the information always remains secure and confidential, and is not accessible to Agents or any members of staff.

Increasing Efficiency & Profitability

As all payment transactions are processed without the need for live Agent intervention, operating costs can be significantly reduced and Agent error entering card details is eliminated. Automating payments reduces call handling time, increasing your opportunity to manage more calls and Agents become more productive.

With Logicall Payments you can choose to invoke the problem transfer feature at any time to transfer problem accounts, such as account arrears, directly to an Agent.

Rapid Return on Investment

Most of our Logicall Payments clients achieve a very quick return on their investment. Particularly those businesses that have a high number of callers making payments of small denominations (for example, 10,000 callers each paying £10.00) achieve a very rapid return on investment by freeing Agents from those calls to handle more profitable, complex or problem account calls. Some of our clients have seen a return on their investment within just one month.

Management Information (MI)

Logicall Payments comes with full Management Information (MI) reporting functionality which is set up and managed through a web interface. Logicall Payments supports all major types of database connectivity including MS SQL Server and Oracle, enabling MI to be tied to and information written to an existing database.

Integration

Logicall Payments can be fully integrated with leading telephony systems, allowing businesses to seamlessly move callers from self-service interaction to assisted, live agents as needed, without loss of context.

Got A Question? We Love A Challenge.

If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.

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Testimonials

We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.

Snr Business System Manager

Leading Global Express Delivery Company

I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.

Snr Technical Analyst

Leading International Hotel & Lodging Company

We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.

Customer Service Director

Mailroom, Document & Logistics Solutions Provider