Automate Agent Greetings with Logicall Personal Agent Greeting
An automated and fully configurable solution, Personal Agent Greeting can help to reduce Agent fatigue and the monotony for Agents particularly those that handle large volumes of calls on a daily basis.
Constantly repeating an introduction, greeting or marketing message hundreds of times a day can get extremely monotonous for Agents. And it can show in their voices. Callers are not concerned that they may have been the 150th caller that day. They expect to hear a cheery voice when they call, as if they were the first caller of the day.
With Logicall Personal Agent Greeting, Agents record their initial welcome, introduction or pitch which is then uploaded to the IVR. The recording is played to every caller delivered to each Agent saving both time and energy, benefiting you and the Agent. As the connection is seamless, callers have no idea that the first part is pre-recorded.
Removing monotony significantly increases Agent job satisfaction driving down stress and fatigue. Leading to greatly improved staff attrition for your Company, reducing the need for constant recruiting and training.
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We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.
Leading Global Express Delivery Company
I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.
Leading International Hotel & Lodging Company
We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.
Mailroom, Document & Logistics Solutions Provider