EFFICIENT CALL BACK MANAGEMENT SOLUTION

Logicall RingBack is our feature rich queue buster application providing a convenient and efficient way for call centres to manage peak call periods without having to ‘ramp up’ staffing levels.

RingBack is a great way to streamline operations and reduce staff costs while at the same time improving and enhancing customer experience.

KEY FEATURES AND BENEFITS

Key features include informing callers of their Queue Position or Estimated Wait Time, and the option to hold, or to be called back at a time convenient to them, and you, by offering a choice of timeslots. Some key features and functions, detailed above, are unique to Logicall RingBack.

EASY IN-HOUSE MANAGEMENT

With RingBack’s own integral GUI (Graphical User Interface), you can make changes at any time, day or night, with no system downtime.

The GUI makes it extremely easy for you to set-up and maintain the application and services. You can create RingBack Request schedules, set up the Request Reject function, build multi-tenant environments and Group, generate MI reports and much more.

FULL MI REPORTING FUNCTIONALITY

Reporting functionality comes as standard. Reports can be viewed as tabular or graphical and can be saved for future reference.

RingBack supports all major types of database connectivity including MS SQL and Oracle.

INTEGRATION & COMPATIBILITY

Logicall RingBack can be fully integrated with all leading telephony systems allowing seamless movement from self-service to assisted, live agents without loss of context.

WANT TO SEE AND HEAR RINGBACK WORKING?

For a demonstration of Logicall RingBack or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.