Voice Form Filler - Logicall V-Forms
V-Forms allows callers to “fill-in” forms, questionnaires and request information by simply speaking their details. An automated solution, V-Forms reduces resource levels during peak times enabling Agents to deal with higher value calls rather than routine data capture such as taking names and addresses. Completed forms can be transcribed by multiple Agents during quiet periods or processed by home-workers.
Perfect for High Call Volume Campaigns
V-Forms is ideal for companies running advertising or brochure request campaigns where high call volumes are expected and also offers fully automated management reporting.
V-Forms comes complete with over 100 forms allowing, for instance, for various campaigns to be set up and run simultaneously, designed with different questions based on which campaign number was dialled.
Using the integral GUI (Graphical User Interface) you can easily configure and design each individual form. You can set the threshold to determine whether callers have to answer all or a minimum number of questions for the enquiry or request to be processed, and whether the caller response will be spoken, DTMF or a combination of both, and much more.
Got A Question? We Love A Challenge.
If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.Go To Self-Service
We have been using the services of Maximum for over 4 years now in Australia. The VSS application started with just Bookings and has now been extended to include Redelivery, Tracking, RingBack and just lately FeedBack (post call survey). The business benefits we are seeing are material and the commercials are in the right place. I have to say that the relationship with Maximum is one of only a few that I can say is truly a partnership, I would struggle to be more positive about them. When an issue does happen I am constantly amazed at just how quickly the Maximum team can get to the root cause and provide a fix. It really is just different to other suppliers. They know their stuff and get us.
Leading Global Express Delivery Company
I’ve been meaning to send a follow up note just to say that you guys ARE AWESOME! We’ve been using your application for years starting with Intelligent Callback. It’s easy to administer and it works. Unlike some applications which we are constantly having issues with. It was a pleasure working so closely with all of you and I hope we will continue to work together for years to come.
Leading International Hotel & Lodging Company
We identified the processes that were best suited to self-service and more than 80% of those callers complete the process within the IVR applications now. With IVR, we’re effectively always open and now provide a 24x7 service. After 18 months, our scores are 15% ahead of which we are immensely proud of.
Mailroom, Document & Logistics Solutions Provider