V-Forms allows callers to “fill-in” forms, questionnaires and request information by simply speaking their details.

An automated solution, V-Forms reduces resource levels during peak times enabling Agents to deal with higher value calls rather than routine data capture such as taking names and addresses. Completed forms can be transcribed by multiple Agents during quiet periods or processed by home-workers.

KEY FEATURES AND BENEFITS

V-Forms is ideal for companies running advertising or brochure request campaigns where high call volumes are expected and also offers fully automated management reporting.

V-Forms comes complete with over 100 forms allowing, for instance, for various campaigns to be set up and run simultaneously, designed with different questions based on which campaign number was dialled.

DESIGNING AND CONFIGURING FORMS

V-Forms integral GUI (Graphical User Interface) enables you to easily configure and design each individual form. The threshold can be set here to determine whether callers have to answer all or a minimum number of questions for the enquiry or request to be processed, and whether the caller response will be spoken, DTMF or a combination of both.

FULL MI REPORTING FUNCTIONALITY

Reporting functionality comes as standard. Reports can be viewed as tabular or graphical and can be saved for future reference.

V-Forms supports all major types of database connectivity including MS SQL and Oracle.

INTEGRATION & COMPATIBILITY

Logicall V-Forms can be fully integrated with all leading telephony systems allowing seamless movement from self-service to assisted, live agents without loss of context.

WANT TO SEE AND HEAR v-forms WORKING?

For a demonstration of Logicall V-Forms or any of our Logicall Applications, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.