Real-Call Traffic Simulation & Testing - Logicall Vanquish
Logicall Vanquish enables you to perform comprehensive testing of each and every element of your Contact Centre. From your network, trunks, telephone system, ACD, IVR platform, speech self-service, voice applications and solutions, DTMF, Text-to-Speech, Call Routing, Agents, Web Interfaces and other related services.
An automated real-call traffic simulation service, Vanquish eliminates problems associated with manual testing and can significantly reduce the cost of functional and regression testing.
Real-Call Traffic Simulation. Real-Time Reporting
Simulating real customer interaction, Vanquish generates and places real-call traffic into your Contact Centre IVR enabling you to automatically perform tests to ensure your applications and solutions are performing as designed and expected.
Real calls replicating real-life scenarios with real-time reporting.
An efficient simulation service, Vanquish is the perfect solution whether testing a completely new speech application or part way through development to ensure errors are discovered early, or when simply making changes to an existing solution.
Testing Real-Life Scenarios
Vanquish can be utilised whether you want to test the entire architecture, call-flows or just elements of an application design.
Perform functional testing to check how every individual element is working. Stress or load testing by reproducing real-call traffic at peak times to see how your application will perform under load. Will it stand up to stress or crumble if not fixed?
Test how your application reacts to background noise and check audio quality. Do your grammar files need a little tweaking or re-tuning?
What Can Be Tested?
In addition to functional, stress and load testing, Vanquish can be used to perform speech recognition tests on voice biometric applications simulating a variety of scenarios, including-auto enrolment and auto verification.
Vanquish can also carry out performance testing, system integration testing, agent automation, inbound routing, call recording, screen-pop and reporting.
Details of all our self-service applications can be found on our Logicall Applications page.
Hear It. See It. Live It. All in Real-Time.
With Logicall Vanquish you get real-time reporting for all your test cases. Easy to use and set-up the Vanquish web interface (portal) enables you to create and build your own test cases (although we're here to help if need be).
Test results are recorded in real-time and available to you immediately, helping you get straight to work on your analysis, tracing and identifying errors as they happen. Calls are recorded in.wav format, stored and can be listened to directly from the portal. Test cases and results can be stored for future auditing purposes, comparison of performance and provides a useful tool for version control.
Logicall Vanquish has been designed with the intention of being vendor agnostic. Platform independent, Vanquish can be used for testing with a wide range of IVR platforms, including our own Logicall IVR(of course), and can also be used to test across multiple, diverse platforms.
With Vanquish you can now hammer your solution, testing the breakable until you're satisfied that it really is unbreakable. Automatically without the frustration, finger-crossing and the cost of weeks of intense manual testing.
Got A Question? We Love A Challenge.
If you have any questions and would like a no-obligation chat with one of our Consultants, call us direct on 0333 566 0000 (say Consultant) or click our "call me" button and select a convenient time for us to call you. Alternatively, visit our Contact Us page, fill out the form, click the send button, and we'll call you right back. We look forward to talking to you soon.