We offer a wide range of services including Independent Consultancy, Application Development of bespoke voice, speech self-service and biometric applications, Contact Centre and PBX design and integration, complete voice network design, CTI and IVR integration, Security, Training and Support.

INDEPENDENT CONSULTANCY

Our Consultants have vast experience and technical knowledge gained from working in the telecoms industry over many years. It’s this expertise together with our independent status that really sets us apart from others.

Being independent means we offer you the best possible professional, impartial advice on products, providers and software available on the market.

We offer expert, specialist advice and help with:

APPLICATION DEVELOPMENT

We design and develop bespoke Speech Applications in-house using our own highly experienced Application Developers who work directly and closely with clients to ensure the solutions fully meet their needs and expectation.

We work on a fixed fee basis which includes the design, development, integration and testing, and is backed by our unique underwritten guarantee. We believe that giving you a fixed project fee enables you to work out your ROI accurately, helping you to make financial plans free of any hidden costs.

CONTACT CENTRE & PBX DESIGN

We offer advice on call routing techniques, call-flows, call delivery, call re-direction, call volumes, intelligent re-routing/switching applications, the use of announcements and Contact Centre networking.

We develop detailed Contact Centre designs that optimise your current communications architecture, making use of your existing systems, equipment and applications.

CTI & IVR INTEGRATION

We specialise in the integration of voice applications into large networks or standalone locations. We not only manage the installation of the hardware associated with each application, we also identify and implement the necessary configuration changes to route calls to the voice application, and then ensure that onward routing is successfully completed and any features enabled within your network functions effectively.

COMPLETE NETWORK DESIGN

Our service encompasses all aspects of network design. A key part of the package we offer is the development of a comprehensive dialling plan to ensure the fastest and most efficient routing of calls to specific locations. And we produce a fully detailed synchronisation plan to ensure your network maintains its stability and that it supports all the required features.

Unlike other telecommunications companies we guarantee that all available features and functionality such as CLI, Conference Calling, Divert and Transfer are all fully supported across your entire network, not just one location. And then we fully document everything for you.


For more information on any of our Services and Products, call us direct on +44 (0) 1909 774477, or send us your request using the link right here more information, please.

For other ways to get in touch, visit our Contact Us page.