System Ranger
INTELLIGENT, VISUAL, REAL-TIME MONITORING SOLUTION
A software solution, System Ranger offers real-time monitoring of key communications systems and infrastructure, with instant notification of identified problems.Within seconds of a problem being observed, System Ranger sends a detailed message to you informing you of the problem, giving you the opportunity to act PDQ, to significantly reduce, any downtime, loss of service and potential loss of business.
PRO-ACTIVELY PUTTING THINGS RIGHT
System Ranger has the ability to resolve problems. When a problem is detected, System Ranger immediately begins an investigation and performs the necessary corrective action to resolve the issue for you. System Ranger will keep you informed of the progress along the way, and will report back to you with the details and results of the action taken.
INSTANTLY ALERTING THE RIGHT PEOPLE
You can choose to receive your alarm messages in various ways including text and email sent to individuals, groups or even to third party companies.
With System Ranger you can ensure that the right people receive the right alert message at the right time by setting up Alert Profiles for each individual or group of people based on alarm type, event time etc.
STAY IN CONTROL WITH PAM
PAM (our Profile, Administration & Management system) enables you to make changes to your alert profile, 24 /7.
You can make changes to which alerts messages you receive, what time of day and delivery method. Changes are made instantly and if necessary can be implemented immediately.
ANY SYSTEM. ANY NETWORK.
All System Ranger products have the ability to monitor any telephone system, any data system and any network infrastructure.
System Ranger works exceptionally well in challenging environments where networks incorporate various systems from different manufacturers, disparate systems, on multiple sites, a combination of voice and data systems, and are geographically remote.
SECURITY
System Ranger can be implemented to the same level of security as any other network connected device.Security features include:
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POPULAR SELF-SERVICE APPLICATIONS
- RingBack - Queue Buster Application
- Payments by Debit/Credit Cards
- Speak2Dial - Name Dialler
- FeedBack - Post Call Survey
- Identifier - ID callers in seconds
- V-Forms - form filler Application
- Minder - instantly record calls
- WallBoard - real-time visual display
- Scheduler - automated bookings
- Locator - route calls to local sites
- Conferencing - secure conferencing
- Announcer - extends messaging
MI & AUDIT REPORTS
Every alarm detected by System Ranger is logged at our central Alarm Management Centre.
MI (Management Information) and Audit Reports are available with all System Ranger products giving detailed information on alarms received, together with dates and times enabling you to quickly and easily pinpoint weaknesses or problem areas that may need your attention.
SYSTEM RANGER LITE
System Ranger Lite has been specifically developed to work with our Logicall IVR.System Ranger constantly monitors all applications and telephone interfaces, real-time voice application status, speech recognition and reporting services, and has the ability to resolve failures immediately upon detection with no intervention from any engineering resource.
"Our current System Ranger Lite customers are benefiting from 99.999% reliability for their business critical applications due to the product."
REAL-TIME, VISUAL STATUS DISPLAY
With System Ranger Lite, you also benefit from a customised wallboard giving you a real-time, visual status display.