Ready for business. Ready to go.

Off-the-shelf, out-the-box, ready for business and ready-to-go!

That was the design brief we gave ourselves when we developed Logicall Applications - a suite of self-service packages specifically designed to help businesses automate many everyday call centre functions, quickly and easily.

You'll find each application is a breeze to install, quick to deploy and simple for administrators to manage in-house. Plus, Logicall Applications also provide tools for call centre managers to improve customer experiences and manage agent performance either from their desktop with a user-friendly GUI or remotely using a TUI - and then generate useful management information reports.

Put simply, Logicall voice applications will help your business to save time and money while improving customer experiences. Moreover, because we've done all the developing for you and simplified the complexity, you'll find they cost up to 90% less than other conventional solutions.

And whilst you will find that all our Logicall Applications are bursting with fantastic features and functionality as standard, including a choice of male and female greetings - recorded by professionals no less - customisation is available, for those who want to be just that little bit different.

Here's a little sneak preview of each of our Logicall Applications. 

RingBack

RingBack provides a more convenient and efficient way for call centres to manage peak call periods without having to 'ramp-up' staffing levels. Logicall RingBack streamlines operational efficiencies, reduces staff costs and enhances the customer experience - essential benefits to sharpen your competitive edge. Key features include informing callers of their queue position or providing them with an estimated waiting time, then giving them the choice to hold or be called back at a more convenient time. They enjoy a more thoughtful customer service, agent daily workloads are better balanced, and call centres can manage their resources more profitably.

Speak2Dial

Simply speak the name of the person or department you wish to contact and Speak2Dial routes your call. Logicall Speak2Dial is your own 24 hour virtual operator that's always fresh, polite and consistent and who talks like a real person, not a robot. Speak2Dial reduces call queuing and queue times, eliminates the need for dedicated operators or receptionists reducing costs and improving productivity. And having quick and direct access to employees also improves agent and operator efficiency - especially where no DDI exits or numbers are hard to find. ad 

FeedBack

FeedBack allows call centre managers to build an accurate picture of a customer's experience when talking to agents, or their experience of a product or service - the agent is unaware the caller may choose to take part in a post-call survey. Logicall FeedBack provides real-time information and provides a highly useful evaluation tool for call centre accountability and feedback on products and services. FeedBack offers customers the chance to take part in a survey. Once they've finished their call, they simply stay on the line. Logicall FeedBack is fully automated and all results are easily reviewed, eliminating time consuming and costly manual surveys.

V-Forms

Logicall V-Forms allows a caller to fill in a form or questionnaire by simply speaking their details. Because V-Forms is automated, forms or requests can be filled out 24/7. Completed forms can then be transcribed by multiple agents during quiet periods, or processed by home-workers. Logicall V-Forms reduces resource levels during peak times and allows staff to deal with higher value calls rather than routine data capture such as taking names and addresses. V-Forms is ideal for companies running ad or brochure request campaigns where high call volumes are expected and also offers fully automated management reporting.

Announcer

Logicall Announcer greatly extends the messaging capabilities of a standard switching platform by providing up to 10,000 different pre-recorded announcements. Announcer can also handle multi-lingual messages enabling global companies to service and support customers around the world from one location. Announcements can easily be switched on/off to help cope with peak or unexpected call volumes or circumstances.

Locator

Using intelligent Calling Line Identity (CLI), Logicall Locator automatically routes callers to the appropriate local stockists, offices or branches. Locator is the ideal solution for national and global companies who want to offer their customers one central number that puts them through to the appropriate regional office or location. Locator also has a fast and effective look up facility.

Minder

Logicall Minder allows any call to be instantly recorded by simply clicking a button on a desktop, making it an excellent and invaluable tool for training and security purposes. Minder is ideal for organisations such as banks and insurance companies where compliance is vital. Agents can instantly start recording calls and add notes to the recording - for example, abusive calls, issues arising from a call, or potential 'up-sell' opportunities. Supervisors can also instantly record agents on a call or schedule calls to be recorded when they're away from the office. Calls can be easily retrieved and reviewed at a later date from a desktop user interface or a TUI.

Configurator

The Configurator application is like a 'dashboard' that allows any Logicall application you have to be easily configured. Configurator acts as a control panel and enables the system administrator to manage, monitor, review and make changes to applications simply and quickly via a desktop PC.

So there you have it, a little introduction to our fantastic suite of Logicall applications. 

If that's whet your appetite and you want to know more, or have any questions, please call us on +44 (0) 1909 774477 or complete our contact form and we'll happily call you for an informal chat.